> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dfns.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Recover your account

> How to recover access to your Dfns account if you lose your passkey or device, using recovery codes, recovery credentials, and verified flows.

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If you lose access to your device or credentials, you can recover your Dfns account using your recovery kit.

<Note>
  This guide is for users who registered through the Dfns dashboard. If you registered through a third-party application, contact the application provider. They manage the recovery flow for their users. See [Implementing end-user recovery](/guides/developers/end-user-recovery) for developers building recovery flows.
</Note>

## Using your recovery kit

When you registered on the Dfns dashboard, you received a recovery kit. You should have stored this securely offline.

<Steps>
  <Step title="Go to the recovery page">
    Navigate to [app.dfns.io/recover](https://app.dfns.io/recover)
  </Step>

  <Step title="Enter your recovery information">
    Enter the information from your recovery kit as prompted.
  </Step>

  <Step title="Verify your email">
    You'll receive a verification code at your registered email address. Enter this code to prove you still have access to your email.
  </Step>

  <Step title="Create new credentials">
    After verification, you'll be prompted to create new credentials (passkey). Your old credentials will be invalidated.
  </Step>
</Steps>

## If you lost your recovery kit

If you no longer have your recovery kit, contact an administrator in your organization. They can:

1. Remove your user account
2. Recreate your account with the same email
3. You'll receive a new invitation to register

<Warning>
  Before removing a user, check if they are part of any policy quorums. Removing a user who is required for approvals may block operations.
</Warning>