Skip to main content
If you lose access to your device or credentials, you can recover your Dfns account using your recovery kit.

​
Using your recovery kit

When you registered on the Dfns dashboard, you received a recovery kit. You should have stored this securely offline.
1

Go to the recovery page

Navigate to app.dfns.io/recover
2

Enter your recovery information

Enter the information from your recovery kit as prompted.
3

Verify your email

You’ll receive a verification code at your registered email address. Enter this code to prove you still have access to your email.
4

Create new credentials

After verification, you’ll be prompted to create new credentials (passkey). Your old credentials will be invalidated.

​
If you lost your recovery kit

If you no longer have your recovery kit, contact an administrator in your organization. They can:
  1. Remove your user account
  2. Recreate your account with the same email
  3. You’ll receive a new invitation to register
Before removing a user, check if they are part of any policy quorums. Removing a user who is required for approvals may block operations.