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If you lose access to your device or credentials, you can recover your DFNS account using your recovery kit.
This guide is for users who registered through the DFNS dashboard. If you registered through a third-party application, contact the application provider. They manage the recovery flow for their users. See Implementing end-user recovery for developers building recovery flows.

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Using your recovery kit

When you registered on the DFNS dashboard, you received a recovery kit. You should have stored this securely offline.
1

Go to the recovery page

Navigate to app.dfns.io/recover, enter the username (email) you registered with, and click Recover Account.
Recover your account page with the username field
2

Enter your recovery information

DFNS emails a verification code to your registered address. Enter that code along with the recovery code and recovery key ID from your recovery kit, then submit.
Recovery form with verification code, recovery code and recovery key ID fields
3

Create new credentials

After your recovery information is verified, you’re prompted to create a new passkey. Your old credentials are invalidated.

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If you lost your recovery kit

If you no longer have your recovery kit, contact an administrator in your organization. They can:
  1. Remove your user account
  2. Recreate your account with the same email
  3. You’ll receive a new invitation to register
Before removing a user, check if they are part of any policy quorums. Removing a user who is required for approvals may block operations.
Last modified on June 8, 2026